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CONDITIONS OF RETURN AND GUARANTEES

1. CLAIMS

1.1. The Client, upon receipt of the Product, will have a period of 15 days to process in ELECTROMARKET any claim in relation to the Product supplied.

After this period, the products will be considered as compliant and accepted by the Client without any possible claim.

The claim must be processed through the ELECTROMARKET website www.electromarket.shop, in the section of your account, at the same time you must respond to the order confirmation email with photos *, Upon receipt of the RMA request, ELECTROMARKET reserves the right to authorize or not the requested RMA, depending on the state of the product and its warranty conditions. * (the response email photos must include clearly visible images, the state of the content of your order and its packaging)

1.2. ELECTROMARKET will only accept the return of the Product if the following circumstances occur:

  • a) The Customer returns the product in the same state in which it was delivered, in its original packaging, without any registration or alteration by the Customer. (not open, without breaking-opening the original product seal and / or warranty seal, not used or installed)
  • b) That the return label (RMA), obtained from the Customer Service Department, appears clearly on the shipping label (the label should never be on the original product packaging).You must send it as you received it in other well protected packaging, since if it does not arrive in perfect condition, its processing will not be accepted.
  • c) That, once the RMA is obtained, the Product is shipped within the following 3 business days. A maximum reception period of 10 days is set for said RMA, after which it will be canceled.
  • d) The client will pay the shipping costs and must return it with his own means.

1.3. If a product is received and it is found that it does not meet the RMA requirements, it will be returned to the Customer with postage due.

ELECTROMARKET may discretionally accept said return within a maximum period of 15 days from the invoice date of ELECTROMARKET, a charge is established for each return of thirty Euros (€ 30) for management, checking and storage.

1.4. The Client, from the acceptance of the Product, will have a period of 10 days to send ELECTROMARKET, by email or certificate, any claim regarding the invoices. In no case a delay may justify a claim or a suspension of the payment of the price of the product or transport.

1.5. In all cases, the customer, if they wish to return a product, must bear the costs of transportation, round trip, including customs charges in both directions if applicable, (in return shipping, the customer must send it by their own means ).
1.6. Refuel product in case of breakage by transport: In the case of receiving the damaged product, the client is obliged to present photos of the box, product and delivery note of the transport.
Being essential to be able to process the claim, the delivery note must be signed by the client and the carrier, clearly indicating that the order has been received in poor condition with a broken, open box or similar.
Since in case there is damage or breakage of the product, and the incidence in the receipt of the package has not been noted, then you will bear all the shipping costs to change or repair the affected products.

2. WARRANTY

2.1. Electromarket Due to its condition as an intermediary, the guarantee that covers the Product delivered to the Client is that extended by the manufacturer. This guarantee only covers the physical imperfections of the material support. In most cases, manufacturers have their own technical services or associated technical supports, which they should contact to process, should they need a warranty or technical support. You can always consult more information or questions on the official portals of each manufacturer.

 ELECTROMARKET's intervention is limited only to the processing of the simple exchange of defective parts, as long as the manufacturer's guarantee provides for such a measure.

2.2. The guarantee applies as long as the Product delivered to the Customer is used under normal operating conditions, such as those described in the catalogs, instructions and manuals made available to the user. In no case is it guaranteed that the Product supplied is suitable to respond to a particular problem of the user.

2.3. ELECTROMARKET is not obliged to indemnify the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by people, damage to property other than the product, loss of profit or loss of profit, damage that comes from or that come from deterioration, or loss of data recorded by the user.

2.4. ELECTROMARKET It informs where to process in a simple and agile way, the guarantees of the different manufacturers (Warranty). If after reviewing the product it turns out to be working correctly, it will be returned to the Customer, who must pay the corresponding transport costs and a fee of 30 euros for handling and checking costs.

2.5. The authorized technical services of each manufacturer deal with the guarantees at all stages.

But in case a manufacturer does not have this support, and electromarket acts as an intermediary, the customer must pay the round-trip costs for these defective products within the warranty period, since no manufacturer includes the cost of the shipments of the material, for repair or change.

2.6. The amount that ELECTROMARKET will pay for the returned products, will be limited to the current market price, regardless of the original purchase price, also discounting the costs of management, checking and storage that will vary according to each case with a minimum of € 30.

*CLAUDIO ROCHA VASQUEZ / ES-X8779242G, C/ Llebre, 49, Cassa de La Selva (Girona - España) ( ELECTROMARKET)