FAQ COVID-19: Our activity in the central offices, warehouses and order shipments continue to be carried out normally and in compliance with the procedures and guarantees of delivery time on a regular basis.
Transit Time of Shipping Methods:
Normally we send the orders through UPS, with a service 48 - 72 hours aprox. for orders in the EEC and 4 - 5 days for deliveries in the rest of the world.
ASM-GLS: Deliveries to Peninsula Spain and Portugal in 24-72h
GLS-EUROBUSSINES: Deliveries to all Europe in 48 - 72 h
Delivery times include only business days so holidays are excluded, both at origin and destination and on weekends (Saturdays and Sundays), from 3 to 5 days for the Canary Islands, Ceuta and Melilla.
For shipments from the Canary Islands, Ceuta and Melilla, an additional day must be added to the times.
* Mail Only available for the Canary Islands, Ceuta and Melilla.
Frequently asked questions about Shipping Package:
As a general rule, packages are sent within 24 hours of receipt of payment, through GLS, UPS with tracking number and signed delivery. We will provide you with a link so you can track your order online, from the customer account within the order history you can also track your order.
Shipping costs include handling and packaging costs. The handling costs have a fixed price, while the transport costs may vary depending on the total weight of the package. We advise you to group all your articles in one order. We cannot combine two different orders, and the shipping costs will be applied for each one individually.
The boxes are large and your items will be well protected.
Normally we send the orders through Correos for Ceuta, Melilla and the Canary Islands, for the peninsula Spain and Portugal ASM-GLS, GLS-EUROBUSINESS for Europe and outside Europe UPS, with a service 48 h - 72 hours for orders in the CEE and 4 - 5 days for deliveries in the rest of the world.
How much does transportation cost?
If the weight of the order is less than 100Kg, the transport price will appear every time you add a product to the shopping cart. On the contrary, if the weight is greater than 100 kg, we will contact you to indicate the exact amount of shipping. To be able to calculate the price of the transport, you just have to add a product to the basket and indicate the country once identified in your customer account and on the right side above the total, you can see the price of the selected transport
Should I be at home at the time of delivery?
Yes, someone must be at home to receive the packages. If this is not possible, provide us with your professional address or the address of a friend or relative. In these cases do not forget to prevent!
What happens if no one is home when Correos, GLS, UPS delivers?
Do not worry. Correos, GLS and UPS will try to make the delivery again or they will call you on your mobile phone (it is very important to always point the mobile phone on the customer card). In case of failed delivery in all attempts, the package will be returned to us. In this case, we will refund the money paid for the products to the customer but not for the transportation.
Are there any additional transport costs than those shown on the website?
No: the only transport price you must pay appears in the shopping cart of the website.
Will I have to pay something in the delivery of the package?
If you live in the EEC, no. The price indicated in your shopping cart already includes transportation and taxes.
In numerous countries such as Switzerland, Turkey, Israel, Norway, etc. They do not charge any import fees on products from the EEC but, in these cases, you must pay local transport taxes to the carrier. The local Chamber of Commerce can provide you with more information in this regard. You just have to tell them that you want to import computer equipment or appliances according to the product and from the European Economic Community.
Customs tariffs and regulations vary in different countries and it is difficult to know their operation exactly. For this reason, we recommend that you call your local Chamber of Commerce who can inform you in more detail.
¿Deliveries of orders, delays, damage to the package, transit?
When you receive your package and sign the receipt, keep in mind that all the products shipped are new and are sent in their original packaging, if there are any anomalies or marks of blows, or it is broken or open, you should ask the carrier to point the incident and notify us immediately to process the license with transport.
Since in case there is damage or breakage of the product, and there is no Noted the incidence on receipt of the package, then you will bear all shipping costs to change or repair the affected products.
Please always indicate your complete delivery address next to the phone for the carrier, any error of format or content, or lack of telephone in the data for the delivery, could suppose delay in its sending.
Under normal conditions, the shipment must be delivered within the usual transit time indicated * but keep in mind that shipments to infrequent routes and / or remote areas, or due to human failures of third parties, shipments may be delayed, but must not exceed a deadline 1 - 3 days.
In the same way any incident in the shipment is resolved in a 1 day average, to redirect correctly.
* The usual transit time of the transport company is the indicated above, on average the preparation time for sending orders is 1 day, on days with excessive workload for warehouse, it will take a maximum of 1 to 2 days to prepare the order for shipping.